What browser version and type are needed to view the web site?
To provide our clients with security and efficiency, we require a browser that complies with current standards. The secure pages on our web site use advanced features that are not supported in older browsers. In particular, MSN TV users may experience difficulties accessing our secure pages.
How do I upgrade my browser?
Browser upgrades are free and easily accessed from the manufacturer's web sites. Although these upgrades can be large files - and consequently require long download times - we believe that the benefits of browsing the Internet using a current, full-featured browser out-weigh the short-term inconvenience of upgrading. Please also consider the option of requesting an upgrade on CD-ROM from your browser's manufacturer.
To download now, select your browser type below:
Microsoft Internet Explorer
Netscape Navigator
Why am I receiving a message about EPHEMERAL RSA support?
If you are receiving the following message:
"No Ephemeral RSA support. Your web browser only supports Export cipher, cannot access current secure content. You may:
(1) update your browser to the most recent version.
(2) contact this site's administrator for assistance."
your system probably does not have the level of strength of encryption required to view certain secured pages. Encryption is a sophisticated process of scrambling information, rendering it unintelligible to those not authorized to view it. We require the use of 128-bit encryption, the strongest level of security available, when accessing your private information on this web site.
What is 128-bit encryption?
Encryption is a sophisticated process of scrambling information, rendering it unintelligible to those not authorized to view it. We require the use of 128-bit encryption when accessing your private information on this web site. This is the strongest level of security currently available to commercial browsers.
What strength of encryption does my browser support?
To verify the level of encryption your browser supports, follow the steps provided below.
Internet Explorer:
- Within Internet Explorer, access the "Help" pull-down menu and select "About Internet Explorer"
- The second item down, "Cipher Strength", supplies the bit-level encryption support for your browser.
- If you DO NOT HAVE 128-bit encryption, follow the instructions for browser updates below.
- If you DO HAVE 128-bit encryption, please contact Client Services at the 800-344-1029, Monday through Friday, 8:00a.m. to 6:00p.m. EST for further assistance.
Netscape:
- Within Netscape, access the "Help" pull-down menu and select "About Netscape"
- About halfway down the page, bold text will describe the supported encryption ("This version supports high grade (128-bit) security...")
- If this language does not appear, your version of Netscape does not support 128-bit encryption.
- If you DO NOT HAVE 128-bit encryption, follow the instructions for the browser updates below.
- If you DO HAVE 128-bit encryption, please contact Client Services at 800-344-1029, Monday through Friday, 8:00a.m. to 6:00p.m. EST for further assistance.
How do I update my browser's encryption support?
Security updates are easily accessible from the home page of your browser's manufacturer. These updates are free and require a brief download of a self-running update.
Netscape
Microsoft Internet Explorer