The links below represent aspects of the site that can cause users some confusion and frustration.  Please review these questions and answers if you are experiencing difficulties.

Getting Started - review common questions regarding registration.

Logging In/Logging Out - once registered, you might experience these login issues.

Browser Questions  - when to upgrade, what is encryption and more.

Downloading Information

Printing Questions

Cookie Questions - technical information

Account Access Information  


If these FAQs are not of help, please feel free to contact us at 800-344-1029 from 8:00am to 6:00pm ET Monday through Friday.

To reach us via email, click here to  Contact Us.

For Home Office Personnel, if you have any questions, please contact your Operations Key Account Manager.


Find a Financial Advisor

The Venture products are sold with the assistance of a Financial Advisor.   Use this link to find a Financial Advisor in your area who can answer your questions regarding general financial issues or Venture products specifically.    



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Variable Annuities are issued and administered by John Hancock Life Insurance Company (U.S.A.), Bloomfield Hills, MI (not licensed in NY) and John Hancock Life Insurance Company of New York, Valhalla, NY. Distributed by John Hancock Distributors LLC, member FINRA. Fixed Annuities are issued and administered by John Hancock Life Insurance Company, Boston, MA 02210.