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JH New York
Claims Center
Order a Claims Package
Getting Started

To speed the processing of your claim, please ensure the following documents are completed and submitted to the Claims department:

  A Beneficiary Claim Form for each beneficiary. 
  A certified copy of the death certificate.
To request a Claims Package, please complete the following information :
 

1. Your Personal Information :
 
Name :  
Address :
City :
State :
Zip :
Email :
Preferred Method of Delivery :
Daytime Phone :

2. Policy Holder’s Information :
 
Name of Deceased :
Contract Number :
Relationship of Deceased :
Date of Death :
 
   
Need Assistance?

To personally request a claim package or for claim related questions, please contact a Claims Service Representative.

Monday - Friday
9:00 AM - 5:00 PM EST
1-877-543-2363
When calling to request a claim package, please be prepared to give the following information:
  • Your name
  • The contract number
  • The name of the deceased
  • The date of death
  • The deceased's Social Security number
  • The name of the person and the address to which the Claim Package should be mailed

US Division:  John Hancock Freedom 529   |   Group Pensions  |    Insurance  |   Mutual Funds  |  John Hancock 

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Registered Annuities are issued and administered by John Hancock Life Insurance Company (U.S.A.), Bloomfield Hills, MI which is not licensed in New York. John Hancock Distributors LLC, member FINRA, is the principal underwriter and an affiliate of the insurance companies.