Understanding and managing your RMD

 View our comprehensive RMD guide  Submit your RMD request online


Take advantage of the following online features:

  • Click here to view step-by-step guides of our most popular service forms, including IRS Form W-9.

  • Click here to report a death or submit a claim online.

  • Click here to submit our most popular service forms entirely online. Within the forms list, find the forms with the Submit Online button.

  • Click here to submit an online request to authorize you or your financial representative to withdraw funds from your contract over the phone. You can now request full or partial withdrawals (up to $100,000 gross or less) and initiate automated withdrawal programs.


Contact your financial representative or call 1-800-344-1029 for more information, including product and fund prospectuses to be reviewed that contain complete details on investment objectives, risks, fees, charges, and expenses as well as other information about the investment company. The prospectuses contain this and other information on the product and underlying portfolios.

New Login Step
After logging in with your username and password, if prompted, click the green ‘Send Security Code’ button to generate a code that will be sent to your email on file. Please enter the code exactly as it appears in your email on the login screen as directed to complete the login process. If you do not see the email in your inbox, please check your junk or spam folder.

If you experience issues with this new step, please call us at
Is your email
Make sure your email address on your account is current so you receive from us all important communications. To verify or change, please log in, go to
the My Contracts tab and click "Email Address" under the Change menu on the left-hand side.
NEW! Submit Claim Forms Online
Beneficiaries can now submit death claim forms entirely
online with an electronic signature. Visit the Claim Center tab to get started.
Request Tax Forms

Please click here to request that an IRS Form 1099-R or 5498 from a previous tax year be sent to your address of record.

Please note alternative delivery methods are not available via an online request for a duplicate tax form. IRS Form 1099-R is only provided if you took a withdrawal during the tax year.

Keep Your Account Secure
Are you concerned someone could access your account?

Click here to learn more about fraud and how we can help.
      US Division:  Please visit www.johnhancock.com for additional information on the company and other products John Hancock offers.

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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.