Understanding and managing your RMD

 View our comprehensive RMD guide  Submit your RMD request online


Take advantage of the following online features:

  • Click here to view step-by-step guides of our most popular service forms, including IRS Form W-9.

  • Click here to report a death and initiate a claim online.

  • Click here to submit our most popular service forms entirely online. Within the forms list, find the forms with the Submit Online button.


If you have questions on your variable annuity policy, please contact your financial representative or call 1-800-344-1029 for more information, including product and fund prospectuses that contain complete details on investment objectives, risks, fees, charges, and expenses as well as other information about the investment company, which should be carefully considered. Please read the prospectuses carefully as they contain this and other information on your policy and its underlying portfolios.

Attention: Connecticut Residents
Effective January 1, 2018, Connecticut will withhold 6.99% from the taxable portion of any lump distribution from qualified retirement plans and IRAs.

Other taxable distributions will be subject to the same withholding rules unless you instruct otherwise on Connecticut Form
CT-W4P before January 1, 2018.

Click here to submit Form CT-W4P online and claim your withholding.
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Sign up to receive any or all of your contract documents, like transaction confirms, electronically.

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Keep Your Account Secure
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Request Tax Forms

Please click here to request that an IRS Form 1099-R or 5498 from a previous tax year be sent to your address of record.

Initiate a Claim
Click here to get started.
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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.