It's tax season. Visit the Tax Center for more information.


Take advantage of the following online features:

  • Click here to view step-by-step guides of our most popular service forms.

  • Click here to report a death or submit a claim online.

  • Click here to submit our most popular service forms entirely online. Within the forms list, find the forms with the Submit Online button.

  • Click here to submit an online request to authorize you or your financial representative to withdraw funds from your contract over the phone. You can now request full or partial withdrawals (up to $100,000 gross or less) and initiate automated withdrawal programs.


Access to this site’s secure contract registration is limited to authorized users ONLY.

Contact your financial representative or call 1-800-344-1029 for more information, including product and fund prospectuses to be reviewed that contain complete details on investment objectives, risks, fees, charges, and expenses as well as other information about the investment company. The prospectuses contain this and other information on the product and underlying portfolios.

CARES Act and
Your RMD

Congress just passed the CARES Act, which provides emergency assistance and health care response for individuals, families, and businesses affected by the 2020 coronavirus pandemic. Among other provisions, the Act includes a temporary waiver of the requirement to take minimum distributions (RMDs) during 2020. The waiver applies to IRAs, section 403(b) contracts, section 403(a) plans, section 457 governmental deferred compensation plans, and defined contribution plans, including 401(k) plans.

Contact your tax professional for more information on how this Act impacts your contract.

Sign Up for eDelivery

Receive your upcoming documents, like your 2nd quarter statement, quickly and securely online by signing up for eDelivery.

Register now or log in and click eDelivery under the My Preferences menu to elect to receive these electronically

Your 2019 IRS Form 1099-R Is Now Available Online*

Log in to your account to download your form under the My Contracts tab in the Tax and Contract Documents section.

Click here to view a guide on how to read your form.

Don't have an online account with us? Click here to register.

*Please note that while your 2019 IRS Form 1099-R is now available online, you will still receive a hard copy in the mail.

Process Your Claim Quickly and Easily Over the Phone
If you are filing a claim as an individual, you may be eligible for our Express Claims feature.

Visit the Express Claims section to review requirements and determine if you are eligible.
Keep Your Account Secure
Are you concerned someone could access your account?

Click here to learn more about fraud and how we can help.
      US Division:  Please visit for additional information on the company and other products John Hancock offers.

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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.