Why am I unable to view or open a form?
Most forms on the sites are in PDF format. PDF format allows documents to be easily printed.

To view a PDF file, you must have Adobe Acrobat Reader installed on your computer. If your system does not have this program, you will not be able to access these forms. To install Acrobat Reader on your machine, see the instructions below.


What is Acrobat Reader?
The Adobe Acrobat Reader is a free program that allows you to view and print documents in Adobe's Portable Document Format (file names ending in the extension ".pdf").

Forms that are available to download from the sites are maintained in this PDF format.


How do I install the Acrobat Reader on my computer?
Adobe's Acrobat Reader is free to download from the Adobe web site. The download is a self-running installation program.


I have the Acrobat Reader on my computer, but cannot view PDF files on this web site.
If your version of the Acrobat Reader does not automatically open PDF files, we recommend an upgrade to a more recent version of the software. The software is freely available from Adobe's web site. Use the link referenced above to access the most recent version.


I use Mozilla Firefox web browser, and PDF documents appear blurry.
Firefox has an embedded viewer causing PDF documents to be viewed poorly. You can disable the PDF view and select Adobe Acrobat to view these documents. Instructions are located on the Mozilla Firefox web site.

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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.