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Log in to your online account from our home page or click here to register and you can:

  • View your contact registration details, including beneficiaries
  • View your programs, riders and death benefits details
  • Update your email and mailing addresses
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  • View your transaction history
  • Calculate your rates of return
  • View and print your statements and prospectuses
  • Update your eDelivery settings

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to send us an email regarding a non-contract specific inquiry or website-related question or issue. If you are looking for a copy of a service form, please download from the Forms Tab.

Contract-specific inquiries require a phone call.
Please do not submit account transaction requests, including address changes, over email. If you are a registered client, you can make address changes online by logging in on our homepage using your username and password.

Please note when requesting IRS Form 1099-R: Form 1099-R is only provided if a tax reportable transaction occurred during the tax year. For security concerns, requests to send duplicate tax forms via an alternate delivery method (fax, email, or alternate address) require a phone call. Tax forms may only be mailed to the address of record.

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24/7 automated service line
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Send Us Mail or a Fax

National Contracts Mailing Address
John Hancock
Annuities Service Center
PO Box 55444
Boston, MA 02205-5444

New York Contracts Mailing Address
John Hancock
Annuities Service Center
PO Box 55445
Boston, MA 02205-5445

Overnight Mailing Address
Annuities Service Center
John Hancock Insurance
410 University Avenue, Suite 55444
Westwood, MA 02090


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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.