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Log in to your online account from our home page or click here to register and you can:
 

  • View your contact registration details, including beneficiaries
  • View your programs, riders and death benefits details
  • Update your email and mailing addresses
  • View and change your current and future portfolio allocations
  • View your transaction history
  • Calculate your rates of return
  • View and print your statements and prospectuses
  • Update your eDelivery settings

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Contract-specific inquiries require a phone call.
Please do not submit account transaction requests, including address changes, over email. If you are a registered client, you can make address changes online by logging in on our homepage using your username and password.

Please note when requesting IRS Form 1099-R: Form 1099-R is only provided if a tax reportable transaction occurred during the tax year. For security concerns, requests to send duplicate tax forms via an alternate delivery method (fax, email, or alternate address) require a phone call. Tax forms may only be mailed to the address of record.

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Phone
1-800-344-1029
Monday thru Friday, 8 a.m. to 6 p.m. Eastern Time

Note our customer service center utilizes a voiceprint feature to verify your identity.
Click here for more information on this feature. 


24/7 automated service line
You can confirm certain contract information through the same number’s automated feature. Click here
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Send Us Mail or a Fax
Fax
1-617-663-3160

National Contracts Mailing Address
John Hancock
Annuities Service Center
PO Box 55444
Boston, MA 02205-5444

New York Contracts Mailing Address
John Hancock
Annuities Service Center
PO Box 55445
Boston, MA 02205-5445


Overnight Mailing Address
John Hancock
30 Dan Road
STE. 55444
Canton, MA 02021-2809

 

Your 2019 IRS Form 1099-R Will Soon Be Available Online*

Log in to your account in mid-January 2020 to download your form under the My Contracts tab in the Tax and Contract Documents section.

You can also visit our Tax Center for general tax information related to your contract.

Don't have an online account with us? Click here to register.

*Please note that while your 2019 IRS Form 1099-R will soon be available online, you will still receive a hard copy in the mail.

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PHONE
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Weekdays from 8 a.m. - 6 p.m.
Eastern Time.
      US Division:  Please visit www.johnhancock.com for additional information on the company and other products John Hancock offers.

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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.