You are important to us. No matter how you contact us,
we will help you as soon as we can.
Log in to your online account from our home page or click here to register and you can:
    • Check your contract value
    • Confirm any death benefit
    • View your portfolio holdings
    • Confirm your contract maturity date
    • Review your required minimum distributions (RMDs)
    • Update your eDelivery settings

You can also send us a letter or form via fax or mail via the following:

Fax
1-617-663-3160

For National Contracts
Mailing Address
John Hancock
Annuities Service Center
PO Box 55444
Boston, MA 02205-5444

For New York Contracts
Mailing Address
John Hancock
Annuities Service Center
PO Box 55445
Boston, MA 02205-5445

For Overnight
Mailing Address

John Hancock
30 Dan Road
STE. 55444
Canton, MA 02021-2809

Click here to send us an email regarding a non-contract specific inquiry or website-related question or issue.


Contract-specific inquiries require a phone call. Please call 1-800-344-1029 Monday thru Friday, 8 a.m. to 6 p.m. Eastern Time to speak to a customer service representative.

You can also confirm certain contract information through our 24/7 automated service line at the same number. Click here to view our menu options.

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Click here to view answers to frequently asked questions regarding your contract, online account and security.
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PHONE
Call us at 1-800-344-1029
Weekdays from 8 a.m. - 6 p.m.
Eastern Time.
      US Division:  Please visit www.johnhancock.com for additional information on the company and other products John Hancock offers.

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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.