You are important to us. No matter how you contact us,
we will help you as soon as we can.


View A Quick Guide
Click here for an overview of how to find what you need.

Log in or Register
Log in to your online account from our home page or click here to register and you can:
 

  • View your contact registration details, including beneficiaries
  • View your programs, riders and death benefits details
  • Update your email and mailing addresses
  • View and change your current and future portfolio allocations
  • View your transaction history
  • Calculate your rates of return
  • View and print your statements and prospectuses
  • Update your eDelivery settings

Email Us
Click here
to send us an email regarding a non-contract specific inquiry or website-related question or issue. If you are looking for a copy of a service form, please download from the Forms Tab.

Contract-specific inquiries require a phone call.
Please do not submit account transaction requests, including address changes, over email. If you are a registered client, you can make address changes online by logging in on our homepage using your username and password.

Please note when requesting IRS Form 1099-R: Form 1099-R is only provided if a tax reportable transaction occurred during the tax year. For security concerns, requests to send duplicate tax forms via an alternate delivery method (fax, email, or alternate address) require a phone call. Tax forms may only be mailed to the address of record.

Call Us
Phone
1-800-344-1029
Monday thru Friday, 8 a.m. to 6 p.m. Eastern Time

24/7 automated service line
You can confirm certain contract information through the same number’s automated feature. Click here
 to view our menu options.

Send Us Mail or a Fax
Fax
1-617-663-3160

National Contracts Mailing Address
John Hancock
Annuities Service Center
PO Box 55444
Boston, MA 02205-5444

New York Contracts Mailing Address
John Hancock
Annuities Service Center
PO Box 55445
Boston, MA 02205-5445


Overnight Mailing Address
John Hancock
30 Dan Road
STE. 55444
Canton, MA 02021-2809

 

Have you visited our Help page?
Click here to view answers to frequently asked questions regarding your contract, online account and security.
Report Suspicious Activity
ONLINE
Click here to send us a secure online message.

PHONE
Call us at 1-800-344-1029
Weekdays from 8 a.m. - 6 p.m.
Eastern Time.
      US Division:  Please visit www.johnhancock.com for additional information on the company and other products John Hancock offers.

       Privacy Policy  |  Legal Disclaimer   | Careers  | Copyright © 2018

John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.