Help

Listed below are helpful resources for navigating your contract and online account.

Contract Help
How to Submit a Claim
Income Plus For Life Rider Overview*
Required Minimum Distributions (RMD) Guide
Tax Information and Requirements
Withdrawals


Online Account Help
How to Register
How to Sign Up for eDelivery
Logging In
Account Access
How to View Contract Values and Performance
How to View PDF Documents
How to Access a Secure Email Message from John Hancock


Account Security Help
Browers and Information Security
Fraud, Phishing and How to Report It
Online Privacy Statement
Report Suspicious/Fraudulent Activity

 

*For contract versions F and G issued in any state other than New York

MLINY041017058
Not sure how to
find the answer to
your inquiry?
Click here to view how case
by case.
Still need help?
Please visit our Contact Us page.
Trying to locate a
John Hancock policy or account?
Click here to perform a lost or unclaimed policy/account search.
      US Division:  Please visit www.johnhancock.com for additional information on the company and other products John Hancock offers.

       Privacy Policy  |  Legal Disclaimer   |  Careers  |  Accessibility   | Copyright © 2020

John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.