How can I view my account value online?
First you must register if you have not already. Then, after logging in to your account, you will see your contract value right on your homepage under your Contract Quick View.

How can I view my rider values?
Click on the My Contracts tab and click on the contract number you wish to view if you have multiple contracts with us. From the left-hand menu, click on the rider name under “See details of…” or scroll down the page and find the Contract Specifications section.

How can I view required minimum distribution (RMD) values?
Click on the My Contracts tab and click on the contract number you wish to view if you have multiple contracts with us. From the left-hand menu, click on Minimum Distributions under “See details of…” or scroll down the page and find the Contract Specifications section.

Please note, this information will only appear in your online account if you are currently required to take an annual minimum distribution. For more information on RMDs, please view our Required Minimum Distribution (RMD) Guide.

Can I view my interest rate for my fixed contract online?
The interest rate for a fixed contract cannot be viewed online at this time. Please contact us at 1-800-344-1029 to talk to a customer service representative.

How can I view fees and charges on my contract online?
Click on the My Contracts tab and click on the contract number you wish to view if you have multiple contracts with us. From the left-hand menu, click on the Contract Transaction History under “See details of…” or scroll down the page and find the Contract Transaction History section. Click on the View drop down menu to select what you would like to see.

Your contract transaction history lists applicable charges, fees, discounts, penalties or adjustments that may be imposed on your contract, including the annual contract fee, rider fees, and withdrawal charges, including certain service fees for paying out a withdrawal by wire, electronic fund transfer (EFT), or check via overnight mail.

The current charge for these transactions and certain other requested services is $19. The amount of this charge may be subject to increases without prior notice. Other services specially requested could incur other costs, which would be disclosed before service.

You will not be able to view the administrative, distribution, or mortality and expense fees in the contract transaction history. If you have questions regarding fee percentages, please speak with a customer service representative at 1-800-344-1029.


How do I find performance information on my funds?
Click on the My Contracts tab and click on the contract number you wish to view if you have multiple contracts with us. From the left-hand menu, click on the Portfolio Holdings under “See details of…” or scroll down the page and find the Portfolio Holdings section.

Select Portfolio Performance to view average annual return percentages or return-to-date percentages. To view your total average rates of return, use the Calculate Rate of Return function on the left side.


How do I process a fund value exchange online?
Click on the My Contracts tab and click on the contract number you wish to view if you have multiple contracts with us. From the left-hand menu, click on the Portfolio Holdings under “See details of…” or scroll down the page and find the Portfolio Holdings section.

Click on the Change Investments icon, then determine whether you want to exchange a percentage of your value or a dollar amount and then proceed to enter your desired allocations and click Continue, then Accept.


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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.