Why can't I access my account online?
You must first register to view your account information online. If you are already registered and can't log in and have not been locked out of your account after 3 failed login attempts, please click here to reset your password. 

If you have forgotten your user ID or are locked out of your account, please call us at
1-800-344-1029 Monday through Friday, 8 a.m. to 6 p.m. Eastern Time.

Why was I automatically logged out of my account?
You may have been disconnected either because your visit (session) expired. As a security precaution, we automatically log you out of your account only if you are idle for 15 minutes. To access your account again, simply log back in.

You may also have been logged out due to lost internet connection. Please contact your service provider if you continue to lose your connection.

 

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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.