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Monday - Friday
8 a.m. - 6 p.m. Eastern Time
1-800-344-1029

National Contracts
Mailing Address
John Hancock
Annuities Service Center
PO Box 55444
Boston, MA 02205-5444

New York Contracts
Mailing Address
John Hancock
Annuities Service Center
PO Box 55445
Boston, MA 02205-5445

Overnight
Mailing Address

John Hancock
30 Dan Road
STE. 55444
Canton, MA 02021-2809


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Access your contract details using our self-service menu options on our convenient and easy-to-use automated service line.

Our menu options, which can be viewed by clicking here, allow you to confirm contract information such as your:
  • Required Minimum Distributions
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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.