How can I view my account value online?

After logging in to your account, select the My Contract tab. This will bring you to the Contract Details page.
Can I view my interest rate for my fixed contract online?

The interest rate for a fixed contract cannot be viewed online at this time. Please contact a Customer Service Representative for interest rate information.
How do I find the fees and charges on my contract?

Your contract lists any applicable charges, fees, discounts, penalties or adjustments that may be imposed on your account, including the annual contract fee, administration charges, distribution charge or withdrawal charge, and mortality and expense risks charges. Please review your contract or, after logging into your account, select the My Contract tab. This will bring you to the Contract Details page.

The only charge not listed in your contract that you may incur would be fees for paying out a withdrawal by wire or EFT or for sending a check in the overnight mail. The current charge per transaction is $19. The amount of this charge may be subject to increases without prior notice. Other services specially requested could incur other costs which would be disclosed before service.
How can I process a fund exchange online?

From your Contract Details page, scroll down to the Portfolio Holdings section and select Change Investments. Determine whether you want to "Exchange %" or "Exchange $" and choose the appropriate tab. From here, enter the allocation amount for each fund selection. When finished, select Continue then Accept to proceed to the Summary of Transactions page.
How do I find my rider values?

From your Contract Details page, you can select the rider name from the left hand menu under See details of ... or simply scroll down the page and find the rider details below the Contract Specifications section.
How do I find my RMD information?

From your Contract Details page, you can select Minimum Distribution from the left-hand menu under See details of ... or simply scroll down the page and find the RMD details below the Contract Specifications section.
How do I find contract values from a previous date?

From your Contract Details page, you can select Portfolio Holdings from the left hand menu under See details of ... or simply scroll down the page and select Historical Contract Value below the Portfolio Holdings section.
How do I find performance information for my funds?

From your Contract Details page, you can select Portfolio Holdings from the left hand menu under See details of ... or simply scroll down the page and select Portfolio Performance” below the Portfolio Holdings section.
How do I access and view information about my contract value?

Contract values are updated Monday - Friday and are available daily through our website. To access information for your account(s) online, please register and/or log in to the website. If you are an active registered user, go directly to the login screen and view your contract value in the Contract Quick View. First time users can click on the Register Now button to register as a new user and proceed to access this information.
      US Division:  Please visit www.johnhancock.com for additional information on the company and other products John Hancock offers.

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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.