Complete and submit certain service forms entirely online
using an electronic signature.

  • Your electronic signature will be: unique, documentable, encrypted and
    tamper-evident.
  • This service meets the most rigourous security industry certification standards. 
  • This service uses the strongest available data encryption technologies.

Before you get started:

  • Is your contract eligible for electronic submission?
    Electronic submission is not available and a hard copy form is required if the contract is owned by a non-natural entity, including custodian-owned. Click here to view exceptions to the Withdrawal Request availability.

  • Do you know your contract number?
    You can find your contract information on any of your contract documents or in your online account. If you are not yet registered on our site and would like to, please
    click here.

  • Do you have all other applicable information related to your request
    on hand?
    You may want to view a PDF version of the form to be sure you have all the information required to complete your submission once you initiate an active request. To view a PDF version of the form, click on the name of the applicable form itself.

  • Do you have an electronic copy of a voided check?
    You will need to upload this if you request involves electing to receive funds via an electronic fund transfer to your checking account. Please have a copy of the check scanned and saved to your desktop prior to initiating a request.
     

  • Are you a financial representative initiating on behalf of a client?
    Once you click on the applicable financial representative link below, you will be required to enter both yours and all applicable parties' names and email addresses to initiate a request. Once you complete the required information, an email will be sent to all parties involved notifying them to review and sign the document. Everyone will receive an email indicating the request was submitted to John Hancock for processing once all signatures are received.

To get started:

Click on the applicable link below and follow the step-by-step instructions.

Please note once you enter your name and email on the first DocuSign screen and click "Begin Signing," you have initiated an active request.

You will receive a confirmation email once you complete all required information and submit the form successfully. 

Electronic Forms For Annuity Contracts
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Use this form to defer annuitization by extending a contract’s date of maturity up to age 100.
SubmitOnlineClient
 
SubmitOnlineAdvisor

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Use this form if you have an optional Withdrawal Benefit Rider with an annuity contract and would like to enroll in John Hancock's Income Made Easy Program.
SubmitOnlineClient
 
SubmitOnlineAdvisor

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Use this form to request that John Hancock calculate and make a one-time withdrawal or schedule recurring automatic withdrawals from an annuity contract to satisfy an IRS Required Minimum Distribution (RMD). 
SubmitOnlineClient
 
SubmitOnlineAdvisor
 
Download
 
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Use this form to enroll in the Systematic Withdrawal Program for an annuity product.
SubmitOnlineClient
 
SubmitOnlineAdvisor

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Use this form to authorize withdrawals to be made over the telephone for the contract owner(s) and the agent of record.
SubmitOnlineClient
 
SubmitOnlineAdvisor

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Use this form to authorize contract owner(s) and/or an agent of record to make telephone/electronic trades among various investment portfolios within a variable annuity contract. 
SubmitOnlineClient
 
SubmitOnlineAdvisor

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Use this form to request a full surrender or a partial withdrawal from your non-qualified or IRA annuity contract. 
SubmitOnlineClient
 
SubmitOnlineAdvisor
Video
 

 

If you have questions on your variable annuity policy, please contact your financial representative or call 1-800-344-1029 for more information, including product and fund prospectuses that contain complete details on investment objectives, risks, fees, charges, and expenses as well as other information about the investment company, which should be carefully considered. Please read the prospectuses carefully as they contain this and other information on your policy and its underlying portfolios.

 

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Contact Us
For any questions regarding this process, please call us at:
1-800-344-1029
Monday through Friday
8 a.m. - 6 p.m. Eastern Time
      US Division:  Please visit www.johnhancock.com for additional information on the company and other products John Hancock offers.

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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.