Once all necessary documentation is received, your claim will be reviewed
for completeness.


Claims for variable annuity contracts deemed to be in good order and received before 4:00 p.m. Eastern Time will be processed that day. Claims for fixed annuity contracts deemed in good order will be processed within three business days.

Please note that failure to provide the required documentation in good order will delay the settlement of your claim. Extended delays can result in your claim proceeds being paid to applicable state agencies in accordance with state unclaimed
property laws.

We Can Help

Communication is key to settling your claim quickly and seamlessly. If you need additional assistance, please contact
our Annuity Claim Representatives with any questions, weekdays between 9:00 a.m. and 5:00 p.m. Eastern Time,
at 1-877-543-2363.

For more information, you may also refer to the Frequently Asked Questions section for general answers regarding
our claim process.


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      US Division:  Please visit www.johnhancock.com for additional information on the company and other products John Hancock offers.

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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.