We understand that the loss of a loved one is difficult. John Hancock is committed to settling your claim for annuity contract benefits in a convenient and supportive manner.

On this site you will find information that will help guide you through our claim process, including how to contact our Annuity Claim Representatives and the necessary steps to settle your claim in a timely manner.

To assist with the navigation through this site, information has been broken down into the following sub-sections:

  • Settlement Process 
  • Report a Death and Initiate a Claim 
  • Settlement Options 
  • Next Steps 
  • Frequently Asked Questions

Are You Eligible to File an Express Claim?

If you are filing a claim as an individual, you may be eligible for our Express Claims feature, which allows you to process a claim quickly and easily over the phone.

Visit the Express Claims section to review the requirements and determine if you are eligible.

We Can Help

Communication is key to settling your claim quickly and seamlessly. If you need additional assistance, please contact
our Annuity Claim Representatives with any questions, weekdays between 9:00 a.m. and 5:00 p.m. Eastern Time,
at 1-877-543-2363.

For more information, you may also refer to the Frequently Asked Questions section for general answers regarding
our claim process.

For further guidance on settling your claim, please watch these short instructional videos:

How to Navigate the
Annuity Claim Package
How to Complete the
Annuity Claim Form
How to Complete
IRS Form W-9
How to Complete the Annuity
Claim form via DocuSign



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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.