You may be able to process your claim quickly and easily over the phone through our Express Claims feature.


To be eligible, you must meet, at a minimum, the following requirements:

  • You are an individual beneficiary.
  • You are electing to receive your settlement as a one-time lump sum cash payment.
  • Each individual beneficiary’s settlement amount is $10,000 or less.
  • You are a U.S. citizen currently living in the U.S.
  • Information from the death certificate will be available on the call at the time of processing.
  • You will be present on the call at the time of processing.

Please note other requirements not listed may limit your eligibility.


Do you meet the above requirements? If so, call us weekdays between 9:00 a.m. and
5:00 p.m. Eastern Time at 1-877-543-2363.

An Annuity Claim Representative will walk you through the process or help you determine your eligibility. If you do not meet the requirements, please visit the Settlement Process section to follow our traditional settlement process.

      US Division:  Please visit www.johnhancock.com for additional information on the company and other products John Hancock offers.

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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.