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Claim Center
Report a Death and
Initiate a Claim
To request a Claim Package, please complete the following information :
1. Your Personal Information :
First Name :
First Name cannot be empty
Last Name :
Last Name cannot be empty
Relationship to Deceased :
Relationship to Deceased cannot be empty
Address :
Address cannot be empty
City :
City cannot be empty
State :
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Maryland
Maine
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Mississippi
Montana
North Carolina
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Nebraska
New Hampshire
New Jersey
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Nevada
New York
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Virginia
Vermont
Washington
Wisconsin
West Virginia
Wyoming
Please select a State
Zip :
Zip cannot be empty
Invalid Zip code entered. Valid zip code examples are: 12345, 12345-6789
Email :
Email cannot be empty
Invalid Email Address entered. Please review and correct. Valid email address examples are: First.Last@example.com, Last.First@example.net, UserName@example.org
Daytime Phone :
Daytime Phone cannot be empty
Please note, for beneficiaries residing outside of the United States, please contact our Annuity Service Center at 1-877-543-2363 for assistance.
2. Contract Owner’s Information :
First Name of Deceased :
First Name of Deceased cannot be empty
Last Name of Deceased :
Last Name of Deceased cannot be empty
Owner SSN :
Owner SSN cannot be empty
Must be a 9-digit number
Date of Death (MM/DD/YYYY) :
Date of Death cannot be empty
Date entered must prior to current date.
We could not recognize the date entered. Please re-enter the date using MM/DD/YYYY format.
3. Preferred Claim Package Submission Method :
Please select preferred submission method.
Return by mail
Return by fax
Submit Securely online as a beneficiary
Initiate Securely online as a financial representative and send to beneficiary(ies) for completion
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US Division:
Please visit
www.johnhancock.com
for additional information on the company and other products John Hancock offers.
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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by
John Hancock Distributors LLC
, member
FINRA
.