To request a Claim Package, please complete the following information :

1. Your Personal Information :
First Name :
Last Name :
Relationship to Deceased :
Address :
City :
State :
Zip :
Email :
Daytime Phone :

Please note, for beneficiaries residing outside of the United States, please contact our Annuity Service Center at 1-877-543-2363 for assistance.

2. Contract Owner’s Information :
First Name of Deceased :
Last Name of Deceased :
Owner SSN :
Date of Death (MM/DD/YYYY) : Calendar to select Date of Death.

3. Preferred Claim Package Submission Method :

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Once successfully submitted, you will have immediate access to a claim package on this website.

We Can Help

Communication is key to settling your claim quickly and seamlessly. If you need additional assistance, please contact
our Annuity Claim Representatives with any questions, weekdays between 9:00 a.m. and 5:00 p.m. Eastern Time,
at 1-877-543-2363.

For more information, you may also refer to the Frequently Asked Questions section for general answers regarding
our claim process.

If you need further guidance on settling your claim after receiving your claim package, please watch these short

instructional videos:

How to Navigate the
Annuity Claim Package
How to Complete the
Annuity Claim Form
How to Complete
IRS Form W-9
How to Complete the Annuity
Claim form via DocuSign


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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.