We understand that the loss of a loved one is difficult. John Hancock is committed to settling your claim for annuity contract benefits in a convenient and supportive manner.


On this site you will find information that will help guide you through our claim process, including how to contact our Annuity Claim Representatives and the necessary steps to settle your claim in a timely manner.

To assist with the navigation through this site, information has been broken down into the following sub-sections:
  • Settlement Process 
  • Reporting a Death 
  • Settlement Options 
  • Next Steps 
  • Order a Claim Package 
  • Frequently Asked Questions

We Can Help

Communication is key to settling your claim quickly and seamlessly. If you need additional assistance, please contact
our Annuity Claim Representatives with any questions, weekdays between 9:00 a.m. and 5:00 p.m. Eastern Time,
at 1-877-543-2363.

For more information, you may also refer to the Frequently Asked Questions section for general answers regarding
our claim process.


For further guidance on settling your claim, please watch these short instructional videos:

How to Navigate the
Annuity Claim Package
How to Complete the
Annuity Claim Form
How to Complete
IRS Form W-9

 

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John Hancock Annuities are issued by John Hancock Life Insurance Company (U.S.A.), Lansing, MI 48906, which is not licensed in New York. In New York, John Hancock Annuities are issued by John Hancock Life Insurance Company of New York, Valhalla, NY 10595. John Hancock Variable Annuities are distributed by John Hancock Distributors LLC, member FINRA.